Booking Terms & Conditions
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Panda Sanctuaries Booking Conditions
Panda Sanctuaries and our staff strive to ensure that our clients interest is always protected, before making any booking please read and ensure you are happy with our terms and conditions.
All bookings are subject to agreeing these terms and conditions.
Your Holiday Contract
When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with Panda Sanctuaries is made once your booking has been confirmed. Your contract with us will be governed by English Law and is subject to the exclusive jurisdiction of the English Courts at all times.
Your Personal Details
Panda Sanctuaries may not be the owner of the villa booked and reserves the right to provide personal details of the Party Leader and party members to the owner of the property at its sole discretion.
Paying For Your Holiday
The booking deposit of 50% of the total holiday price must be paid to Panda Sanctuaries before the holiday booking can be confirmed, the deposit is payable via debit / credit card, Paypal or bank transfer at the time of booking.
The balance of the holiday is preferably paid via Bank Transfer and must be received at least 31days before the Holiday start date. International payments must be sent in UK £ Sterling and all transaction fees paid by the client.
If the balance is not paid to Panda Sanctuaries at least 31days before the Holiday start date, Panda Sanctuaries reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.
If you decide to pay your final balance via credit / debit card or Paypal Panda Sanctuaries reserves the right to levy handling charge for each payment made by these means to reflect the extra cost to us.
Arrival and property details will not be issued until your holiday has been paid for in full.
Bookings made less than 31days before the Holiday start date will be classed as a Late Booking, full payment is required immediately to secure the booking.
Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader.
If You Cancel Your Holiday
To cancel the entire holiday, the Party Leader must write to us directly, cancellation takes effect on the date we receive your letter or email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the brochure price. Our cancellation charges therefore increase as the departure date approaches, as shown below.
If you have to cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only.
The following cancellation charges apply:
More than 31days prior to departure - deposit
30 - 8 days prior to check in 70% of the cost of your holiday
7 - 0 days prior to checki in 100% of the cost of your holiday
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you.
Panda Sanctuaries reserves the right to deduct any charges from the Breakages deposit immediately and also seek further reparations if damage caused by you or your party exceed this amount.
Breakages Deposit / Insurance
Guests are required to pay a refundable damages deposit of £350 or purchase damages insurance of £10 per person per week which is non refundable. This deposit/insurance must be received at the same time as full payment being made.
If the deposit option is chosen then this will be returned to you within 14 days of check out minus any deductions to cover any damage caused by you or your party.
The insurance option covers you for any minor damages / breakages up to the value of the deposit. If however a significantly large amount of damage is caused either by gross negligence or by breaking any of the booking rules (e.g. drunken behaviour, parties or guests other than those permitted on the booking) then Panda Sanctuaries reserves the right to seek further reparations from you for the full cost of the damage caused and any other costs associated.
Checking In / Out
Check in time is after 1400 unless otherwise stated in your booking confirmation, we will always try our best to accommodate early arrivals if possible and can offer to store luggage while your property is being prepared. Please liaise directly with our team prior to arrival to arrange the details.
Check out time is 1100, while we will always try our best to be flexible you must understand that there is a very limited window to prepare the accommodation for the next guests. If your party is late checking out without prior arrangement with the management there will be a charge of £30 every 20min to cover the extra expense. This will be deducted directly from your damages deposit.
Holiday insurance is the sole responsibility of each individual party member. Panda Sanctuaries accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.
Our liability to you
Panda Sanctuaries is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Panda Sanctuaries will not accept liability if illness, injury or death is the fault of the Party Leader or any party member.
Panda Sanctuaries liability shall not in any event exceed the total holiday price.
All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control.
From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.
If You Have A Complaint
If you have cause for complaint whilst on holiday, this must be brought to the attention of the management immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the management, Panda Sanctuaries will not consider themselves to be liable for those complaints.
Should the management be unable to resolve the matter, details of the complaint must be notified to Panda Sanctuaries in writing within 14 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.
Panda Sanctuaries can end your holiday if your behaviour or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Panda Sanctuaries reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Panda Sanctuaries cannot accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.
Pets / Animals
Unless otherwise advised, pets and animals are not permitted in the accommodation.
The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.
While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to notify us of any damage or missing items and please do the washing up and leave the dishwasher on before checking out.